Client Services Agreement

Last Updated: April 2, 2026

This Client Services Agreement ("Agreement") governs products and services provided by Advanced Auto Network LLC, doing business as Advanced Trailers ("Company," "we," "us," or "our"), to the customer or client identified in the applicable quote, invoice, sales document, order form, proposal, or other written approval ("Client," "you," or "your").

This Agreement applies when the Client purchases, reserves, requests, or accepts products or services from the Company.

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1. Products and Services

The Company may provide trailers, trailer-related products, dealership services, customer support, consultations, content, design, technical services, communications, software-related support, or other related business services, as described in the applicable quote, invoice, sales document, order form, or other written communication.

The scope of products and services may vary by transaction.

2. Quotes, Orders, and Scope

Any quote, invoice, sales document, order form, proposal, or similar written document provided by the Company is incorporated into this Agreement to the extent accepted by the Client.

Changes to product specifications, availability, pricing, requested services, timelines, features, add-ons, or related work may require revised pricing, updated timelines, additional deposits, or separate written approval.

3. Fees, Deposits, and Payment Terms

Client agrees to pay all amounts due for products and services as described in the applicable quote, invoice, sales document, order form, or other written agreement.

Unless otherwise stated in writing:

• certain products, including trailers, may require a deposit before production, reservation, or hold,
• all remaining balances must be paid in full before trailer pickup, delivery, or transfer of possession,
• deposits are accepted through approved offline payment methods and are not processed through the website,
• the website does not process payments or complete purchases unless expressly stated otherwise,
• no credit terms or delayed payment terms are offered unless expressly approved by the Company in writing.

The Client is responsible for providing accurate billing, contact, and transaction information.

4. Deposits

Deposits may be required to reserve inventory, begin work, secure scheduling, or hold a trailer for the Client.

Unless otherwise stated in writing:

• deposits may be applied toward the total purchase price or service amount,
• deposit terms, including whether a deposit is refundable or non-refundable, will be stated in the applicable quote, invoice, order, or other written agreement,
• failure to complete payment as agreed may result in loss of the reserved trailer, production slot, scheduled work, or other availability.

5. Failure to Complete Payment

The Company is not required to release any trailer, product, deliverable, title document, or completed work until all amounts due have been paid in full in accordance with the applicable written agreement.

If a Client fails to complete payment as required, the Company may:

• cancel or suspend the transaction or order,
• release the reserved trailer, slot, or item to another buyer,
• retain all or part of a deposit to the extent stated in the applicable written agreement and permitted by law,
• delay pickup, delivery, transfer, or completion until the balance is fully paid.

6. Client Responsibilities

Client agrees to:

• provide timely and accurate information, approvals, and materials,
• maintain rights to any content or materials supplied to the Company,
• respond to requests reasonably necessary to complete the transaction or provide services,
• use services lawfully and ethically,
• maintain confidentiality of account credentials and access information where applicable.

The Company is not responsible for delays caused by missing information, delayed approvals, Client inaction, third-party platform issues, supply constraints, or other matters outside the Company’s reasonable control.

7. Intellectual Property and Licensing

Client-Owned Materials

The Client retains ownership of materials provided by the Client, including logos, brand assets, text, images, and other pre-existing content.

The Client grants the Company a limited right to use those materials as necessary to perform services under this Agreement.

Company-Owned Materials

Unless otherwise stated in a separate written agreement, the Company retains ownership of:

• proprietary frameworks,
• designs,
• layouts,
• templates,
• systems,
• automations,
• processes,
• code,
• copy,
• graphics,
• dashboards,
• configurations,
• workflows,
• other materials created or developed by the Company.

License to Client

Subject to full payment and continued compliance with this Agreement, the Company grants the Client a limited, non-exclusive, non-transferable, revocable license to use deliverables provided as part of the services for the Client’s internal business purposes, unless ownership is expressly transferred in writing.

No ownership transfers unless expressly stated in writing.

8. SaaS, Systems, and Third-Party Platforms

The Company may provide access to software platforms, CRM systems, dashboards, automation tools, communication systems, portals, or other SaaS or technology environments as part of its services.

Such access is provided on a licensed basis only and does not transfer ownership of:

• software,
• architecture,
• automations,
• templates,
• system designs,
• workflows,
• platform configurations.

Third-party platforms may impose their own terms, pricing, limitations, outages, policy changes, or technical constraints. The Company is not responsible for disruptions caused by third-party providers.

9. Termination

Either party may terminate an ongoing service relationship as provided in the applicable quote, proposal, order, or other written agreement, or by written notice if no separate termination provision applies.

The Company may suspend, refuse, or terminate services or transactions immediately for:

• nonpayment,
• failure to complete payment before pickup or delivery,
• unlawful, abusive, or threatening conduct,
• misuse of systems or services,
• security concerns,
• material breach of this Agreement.

Upon termination:

• any unpaid amounts that have become due remain payable,
• the Company may withhold release of trailers, deliverables, or access until required payments are made,
• any deposit handling will be governed by the written terms applicable to the transaction,
• licenses or access rights granted by the Company may end unless otherwise stated in writing.

10. Asset Transfer on Termination

Unless otherwise agreed in writing, upon termination the Company may provide a reasonable export of basic Client content in a commercially practical format where applicable.

Proprietary Company assets, systems, frameworks, designs, backend tools, automations, configurations, and related materials are not required to be transferred unless expressly agreed in writing.

11. Confidentiality

Each party agrees to keep confidential non-public business, financial, technical, and operational information received from the other party and to use such information only as needed for the relationship contemplated by this Agreement.

This section does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

12. Disclaimer of Warranties

To the fullest extent permitted by law, products, services, systems, software access, deliverables, and related work are provided "as is" and without warranties of any kind unless expressly stated in writing.

The Company does not guarantee specific business outcomes, uptime, uninterrupted third-party platform availability, or availability of any particular trailer, feature, or configuration until confirmed in writing.

13. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost revenue, or business interruption.

To the fullest extent permitted by law, the Company’s total liability arising out of or relating to this Agreement shall not exceed the total amount actually paid by the Client to the Company for the specific product or service giving rise to the claim.

14. Force Majeure

The Company shall not be liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, utility failures, internet outages, labor disruptions, supply shortages, transportation delays, government actions, cyber events, vendor outages, platform failures, or other force majeure events.

15. Dispute Resolution; Governing Law

This Agreement is governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Before filing a lawsuit, the parties agree to make a good-faith effort to resolve any dispute informally.

Any legal action arising out of or relating to this Agreement shall be brought in the state or federal courts located in Ohio, and the parties consent to the jurisdiction of those courts.

16. Entire Agreement; Updates

This Agreement, together with any accepted quote, invoice, sales document, proposal, order form, or other written transaction documentation, constitutes the parties’ agreement concerning the applicable product or service.

If the Company updates this Agreement, the updated version will apply prospectively unless otherwise agreed in writing.

17. Contact Information

Advanced Auto Network LLC
d/b/a Advanced Trailers
29942 Canal Street
Hanoverton, Ohio 44423
United States

Phone: 330-924-7747
Email: info@advancedtrailermfg.com
Website: https://advancedtrailermfg.com/